Order Processing Time

Orders are typically processed within 24 business hours of payment confirmation, excluding weekends, public holidays, and peak sales periods.

Please be aware that during periods of high demand, processing times may be extended. In the event of any significant delays, we will make every effort to notify you in a timely manner.

Shipping Time

Estimated delivery times are calculated from the shipment date, not the order date.

Please be advised that delivery times may vary depending on a number of factors, including the destination, customs clearance, local postal services and carrier operations.

Please note that all delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated automatically at checkout based on destination and order details.

Please note that shipping rates are not listed within this policy, but the final cost will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please note that tracking information may take up to 24 hours to become active after shipment.

You may also track your order through the "My Account" section on our website, where available.

Customs, Duties and Taxes

Please note that international orders may be subject to customs fees, import duties, or taxes imposed by local authorities upon arrival.

Shipping Delays and Lost Packages

While we endeavour to meet estimated delivery times, please be advised that delays may be experienced due to factors beyond our control, including customs inspections, weather conditions, or carrier disruptions.

If your order has not arrived within the estimated delivery window, please contact our customer service team at [email protected].

In the unfortunate event of lost or missing packages, kavelyra will assist in initiating an investigation with the shipping carrier and provide ongoing support throughout the resolution process.

Address Accuracy and Order Modifications

Please ensure that your shipping address is accurate and complete before submitting your order. Please note that kavelyra cannot be held responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

Should you need to update your shipping address, please contact [email protected] as soon as possible. Please be advised that address changes may not be possible once the order has been processed or shipped.

Refused or Unclaimed Packages

Packages that are refused or left unclaimed may incur additional return shipping or handling fees.

If a package is returned to us as unclaimed, we will attempt to contact you to arrange reshipment.

Please be advised that additional shipping costs may apply.

Policy Updates

kavelyra reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will take effect immediately.

We encourage customers to review this policy periodically to stay informed.

If you have any questions or concerns regarding your order's shipping status, please don't hesitate to reach out to our support team.